Tag: customer service

WASHINGTON, D.C.—After months of exhaustive investigation and exactly zero dollars in additional funding, the National Cybersecurity Task Force announced Monday that it had uncovered Subway’s most creative cost-cutting measure yet: outsourcing all digital customer complaints to fictional email addresses, including “helpful.hamster@freshmail.net” and “manager404@inboxless.org.” “We’d been tracking a suspicious decline in complaint resolution rates among major…